ASRY’s Customer Care team ensures that client representatives, including superintendents and visiting staff, are well looked after throughout their stay.

The team handles accommodation, transport, entertainment, and administrative support, allowing clients to remain focused on their work while the vessel is being repaired.

Support extends beyond the workplace. Invitations to hospitality events such as the Bahrain Grand Prix and Golf Club Days are regularly offered to clients under the department’s care. This personal approach has helped maintain one of the highest client retention rates among regional yards, reflecting ASRY’s effort to provide a smooth and attentive customer experience.

Customer Care Services:

Arrival and Setup

•  Hotel booking and accommodation arrangements
•  Airport transfers and local transport coordination
•  Dedicated on-site offices with PCs, phones, and fax machines
•  Secure high-speed internet and email access

On-Site Support

•  Help with paperwork and administrative logistics
•  Liaison with internal departments to keep work flowing
•  HelpDesk support for technical and IT matters

IT and Data Security

•  Strong cybersecurity to protect client data and communication
•  Reliable IT systems to reduce downtime

Tailored Assistance

•  Services adjusted to individual client needs
•  Multilingual staff available
•  24-hour support for the duration of the vessel’s stay

Corporate Hospitality

•  Invitations to exclusive events such as the Bahrain Grand Prix and golf days
•  Networking opportunities and client engagement
•  Strong client relationships built through consistent service and trust