Vision
Provide integrated, easily accessible digital health services that enhance customer satisfaction and meet their expectations.
Mission:
Enable citizens and residents to complete their health transactions efficiently and with high quality through digital transformation and improved customer experience
core values
- Ease of Use: Design simple and clear electronic services.
- Responsiveness: Provide immediate support through multiple channels.
- Effective Access: Ensure services are easily accessible to all segments.
Strategic Objectives
- Develope a unified digital platform for NHRA services
- Convert all health services to fully electronic
- Enhance communication with customers through multiple channels
- Ensure privacy using electronic keys.
- Raise awareness of digital services through media
Key initiatives
- Integrate databases with relevant health entities
- Improve user experience on the website.
- Train customer service teams on digital interaction.
- Measure customer satisfaction and improve services based on feedback.